Terms and conditions

Terms and Conditions

1. Agreement to Terms

By participating in any of our programs or retreats, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not participate.

2. Program Participation

2.1 Eligibility: Participants must be at least 18 years old to join our programs and retreats.

2.2 Registration: All participants must complete the registration form and make the necessary payment to secure their spot.

2.3 Health and Safety: Participants must inform us of any medical conditions or special needs prior to the program or retreat. We reserve the right to decline participation if it poses a health or safety risk.

3. Payment and Refunds

3.1 Payment: Full payment is required at the time of registration unless otherwise stated.

3.2 Cancellation Policy for Programs:

- Refunds are available up to 7 days after you started the program. After this period, no refunds will be issued.

- We reserve the right to cancel or reschedule any program at any time. In the event of a cancellation, participants will be offered a full refund or the option to transfer to another program.

3.3 Cancellation Policy for Retreats:

- Free cancellation for 48 hours.

- For a full refund, the guest must cancel within 48 hours of booking.

- For a 50% refund of the retreat rate, the guest must cancel within 30 days of booking.

- If the guest cancels more than 30 days in advance or decides to leave early, the investment is not refundable.

3.4 Late Fee: For payment plans, a $50 (US) late fee will be charged for payments not received or unable to be processed by each installment due date.

4. Code of Conduct

4.1 Behavior: Participants are expected to behave respectfully and professionally. Any form of harassment, discrimination, or disruptive behavior will not be tolerated.

4.2 Dismissal: We reserve the right to dismiss any participant who violates the code of conduct without a refund.

5. Confidentiality

5.1 Confidentiality: Sales Mama, LLC. highly respects the privacy of their clients and holds in strict confidence all information about clients and complies with applicable privacy and other legislation. No information will be released to a third party without your written permission. At any time, you have the right to withhold or withdraw consent, or place conditions on the disclosure of your information. There are situations, however, where Sales Mama, LLC. would be legally required to release personal information to proper authorities and/or to other persons who may be required to intervene as necessary. You will be notified before this occurs.

5.2 Email Confidentiality: With every email sent, your messages and your privacy are at risk of being viewed, intercepted, or modified by third parties. Sales Mama, LLC. recommends that clients sign up for a secure email account to ensure that correspondence is kept confidential. Sales Mama, LLC. accepts no liability for any interference with or damage to your computer system, software, or data occurring in connection with your use of insecure email to communicate with Sales Mama, LLC.

6. Intellectual Property

6.1 Content: All materials provided during the programs and retreats, including but not limited to written content, videos, and presentations, are the intellectual property of Sales Mama, LLC. Participants may not reproduce, distribute, or share these materials without prior written consent.

7. Liability

7.1 Risks and Benefits: There are risks and benefits to the coaching process. Coaching may involve the risk of remembering unpleasant events and may arouse strong and/or unanticipated feelings. Benefits of coaching may include an increased ability to live more effectively, improving your ability to cope with issues that arise in areas of your life such as interpersonal relationships, family, friends, and career. You may also gain a better understanding of yourself, your goals, and your values which will assist you in your personal and career growth. Given the nature of coaching, it is difficult to predict or guarantee any particular outcomes. However, Sales Mama, LLC. will do our very best to help you experience its benefits. Sales Mama, LLC. encourages you to discuss any questions or concerns with the team at any point during this process.

7.2 Limitation of Liability: The Client is responsible for his/her own decisions, actions, and results. The Client agrees to hold Sales Mama, LLC and team free from all liability for any action, advice, consultation, and results, or adverse situations resulting directly or indirectly from coaching-related communications between the parties, including but not limited to any losses caused by any negligence on the part of Sales Mama, LLC. The Client agrees to indemnify, defend, and hold harmless Sales Mama, LLC. and its agents, officers, and employees from and against any and all liability or expense, including defense costs and legal fees incurred in connection with claims for damages of any nature whatsoever including but not limited to bodily injury, death, personal injury, financial or business losses, worker’s compensation, past or future lost earnings, damage to reputation, or property damage arising from Sales Mama LLC's performance or failure to perform obligations hereunder. We shall not be liable for any damages, loss, costs, or expenses, including incidental or consequential damages, of the Client. The Client's sole remedy against Sales Mama, LLC. shall be the replacement cost of coaching services.

8. Privacy Policy

8.1 Data Collection: We collect your name, address, email address, and credit card information when you sign up for your program. We use this information to process transactions, to personalize your experience in your program, and to send you periodic emails. Your information will be shared in a secure manner with current employees of Sales Mama, LLC to pay for the program and to send you information pertaining to the program. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of paying for and/or delivering the purchased service requested by you.

9. Force Majeure

We will not be in breach of our obligations under this agreement (other than to pay monies due) in the event that, for cause or causes beyond our control, the Coach, Trainer or Consultant is unable to perform, in whole or in part, any one or more of its obligations under this Agreement. Such causes shall include, but not be limited to, fire or other casualty, inability to obtain materials or services, technical failure or difficulties, problems or interruptions with the Internet, computer viruses, snowstorms, hurricanes, other acts of God, insurrection, or any other cause not within the reasonable control of either party.

10. Termination

10.1 Termination by Coach:The Coach may terminate this Agreement before the completion of the total number of sessions detailed above, on written notice to the Client, where:

- The Client fails to perform or observe any of the terms of this Agreement and fails to remedy a breach within 30 calendar days of written notice provided by Sales Mama, LLC. concerning the failure, or

- The Client fails to perform any term of this Agreement which is incapable of remedy, or

- The Client cancels more than 3 Sessions during the Coaching Period, or

- An insolvency event occurs in relation to the Client (e.g., bankruptcy, arrangement, or court order is made or proposed in relation to all or any of the Client’s assets), or

- The Client fails to pay in advance/on the day of the session and fails to pay within 5 calendar days of the reminder notice date for that session.

11. Cancellation and Missed Appointment Policy

Regarding One-on-One coaching calls (if applicable): If you need to reschedule a session, please send written notice at least 48 hours in advance to sausha@salesmama.biz. You will be able to make up the missed Coaching Session at an agreed-upon time during the Program. Otherwise, if less than 48 hours of notice is provided for cancellation or rescheduling, you will be forfeiting that appointment and unable to reschedule it. If you do have an emergency, we will work around it and make up the call. If you forget a call, we will not make it up.

12. Informed Consent

Informed consent for coaching services is essential and out of respect for your right to self-determination. Consent must be given voluntarily, knowingly, and intelligently. You have the right to change your mind and withdraw informed consent at any time.

13. Statement of Informed Consent

I have read and fully understand the information contained in this document. Any and all questions I have regarding the contents of this document have been answered to my satisfaction and I would like to proceed with individual counseling.

By checking the Terms and Conditions box on your Order Form, you AGREE to the above.

**Sales Mama Privacy Policy**

**1. Introduction**

Sales Mama ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.salesmama.com] and/or use our services, including our coaching programs, email communications, and any other related services (collectively, "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

**2. Information We Collect**

We may collect information about you in a variety of ways. The information we may collect via the website and our Services includes:

2.1 **Personal Data**

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the website or our Services or when you choose to participate in various activities related to the Services.

2.2 **Payment Information**

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our Services from the website. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [Insert Payment Processor], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

2.3 **Derivative Data**

Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.

2.4 **Mobile Device Data**

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the website from a mobile device.

2.5 **Third-Party Data**

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the website permission to access this information.

**3. Use of Your Information**

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website or our Services to:

- Create and manage your account.

- Process your transactions and send you related information.

- Email you regarding your account or order.

- Respond to your comments, questions, and provide customer service.

- Send you newsletters, promotions, and other information about our Services.

- Monitor and analyze usage and trends to improve your experience with the website and our Services.

- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

- Compile anonymous statistical data and analysis for use internally or with third parties.

- Assist law enforcement and respond to subpoenas.

- Administer sweepstakes, promotions, and contests.

**4. Disclosure of Your Information**

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 **By Law or to Protect Rights**

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 **Third-Party Service Providers**

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 **Business Transfers**

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.4 **Marketing Communications**

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

4.5 **Affiliates**

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

4.6 **Business Partners**

We may share your information with our business partners to offer you certain products, services, or promotions.

**5. Tracking Technologies**

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology.

**6. Security of Your Information**

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

**7. Policy for Children**

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

**8. Controls for Do-Not-Track Features**

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

**9. Options Regarding Your Information**

You may at any time review or change the information in your account or terminate your account by:

- Logging into your account settings and updating your account.

- Contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

**10. Contact Us**

If you have questions or comments about this Privacy Policy, please contact us at:

Sales Mama

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Address: [Insert Physical Address]